NTS Whole sale & E-waste Solutions
FAQs
Most frequent
questions and answers
How long until I receive my order?
Most domestic buyers receive their order within one week after payment. Delivery times depend on shipping speed, location, and carrier/weather delays.
Can I cancel my order?
Supplier Direct: No cancellations; non-payment after 72 hours forfeits the deposit and may result in termination of the account.
Do you insure my shipments?
NTS Wholesale does not provide shipment insurance. Buyers must secure their own coverage and assume all transit risk.
Can I return my order?
Supplier Direct: Sold As-Is; returns only for incorrect quantities. Notify NTS within 3 days. Supplier may issue return approval or credit at its discretion. In-House: Returns may be accepted at NTS’s discretion; notify within 72 hours.
RMA: Request form via rma@nascenttechsolutions.com Return only after receiving an RMA number. Buyer pays shipping and assumes all transit risk. International returns not accepted.
Which carrier can I use?
You may use the NTS Wholesale’s preferred shipping service (additional fee) or provide your own carrier labels.
Where can I find the manifest for my order?
Open your order and select “Export Manifest” in the top-right corner.
How long can I place an order on hold?
Orders may remain on hold for up to 72 hours before checkout is required.
When is payment due after checkout?
Payment is due within 48 hours of checkout.